We want every customer to be completely satisfied. If something isn’t right with your order, we are here to make it right.

RETURN ELIGIBILITY

You may request a return within 90 days from the delivery date.

To qualify for a return:

  • We accept returns of both defective and non-defective products
  • We accept returns of new and slightly used items (subject to condition approval)

Items must be in a condition that allows for reasonable inspection and processing.

HOW TO REQUEST A RETURN

1. Contact Us First

Please contact our support team before returning any item:

Email: support@vendoramall.com
Phone: +44 7418 635864

If your item is damaged or defective, please include:

  • Clear photos of the issue
  • A short description of the problem

2. Wait for Approval

We will review your request and send return instructions if approved.
Please do not send any items back before receiving confirmation.

3. Return the Item

Once approved, you may ship the item using any trackable and insured shipping method.
A valid tracking number is required for all returns.

4. Return Methods

Returns may be processed via:

  • Mail delivery (primary method)
  • Approved drop-off locations (if applicable)

REFUND PROCESS

  • Once your return is received and inspected (within 72 hours), your refund will be processed within 7 business days
  • Refunds will be issued to your original payment method
  • Original shipping fees may be included in the refund depending on the case
  • We do not charge restocking fees

WRONG, DAMAGED OR DEFECTIVE ITEMS

If you receive an incorrect, damaged, or defective item:

  • Contact us immediately with your order number and photos
  • In most cases, you do not need to return the item
  • We will offer either:
    • A full refund, or
    • A replacement item (your choice)

CONTACT INFORMATION

Vendoramall
Website: https://vendoramall.com

Address: 12 Peace Grove, Oaklands, Welwyn AL6 0RS, United Kingdom

Phone: +44 7418 635864

Email: support@vendoramall.com